Privacy Policy

Arbo Windows (UK) Ltd

Arbo Windows (UK) Ltd (hereinafter – “Arbo Windows”) respects your privacy and is committed to protecting it.

This Privacy Policy provides information on how Arbo Windows collects, processes, stores, shares, deletes and protects the personal data of individuals, ensuring that personal data is processed lawfully, fairly and transparently.

This Privacy Policy applies to:

natural persons – Customers (including potential, former and existing Customers), as well as third parties involved in the provision of services to a Customer;
visitors to Arbo Windows production sites or offices, including those subject to video surveillance;
visitors to the website maintained by Arbo Windows.

Personal Data Controller

The controller of personal data processing is:

Arbo Windows (UK) Ltd
Company registration number: SC869149
VAT number: 506 1570 17
Registered address:
1st Floor,
227 West George Street,
Glasgow, G2 2ND
United Kingdom
Website: www.arbowindows.co.uk

Personal Data Processing

Arbo Windows processes personal data of natural persons only to the extent and in the manner prescribed and permitted by the laws and regulations of the United Kingdom and the European Union.

Applicable laws and regulations:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Regulation (EU) 2016/679 (GDPR), where applicable

Your information will not be disclosed to third parties unless we have received your express consent or disclosure is required by law.

Purposes of Data Processing

Data is collected for specific, explicit and legitimate purposes and is not further processed in a manner incompatible with those purposes.

Personal data is collected for the following purposes:

customer identification and preparation of quotations and offers;
drafting, conclusion, amendment, renewal and termination of contracts;
customer service and communication;
provision of services (fulfilment of contractual obligations);
commercial and marketing purposes;
handling and processing complaints and objections;
measuring customer satisfaction;
administration of payments and settlements;
maintenance and improvement of the website;
personnel management;
business planning and analytics;
other specific purposes, of which the Customer is informed upon providing the relevant data to Arbo Windows.

Data Retention Period

Arbo Windows stores personal data for no longer than is reasonably necessary for the purposes for which the personal data is processed. Retention periods are determined based on applicable legal requirements or the legitimate interests of the company. Upon expiry of the relevant period, personal data shall be securely deleted or destroyed.

Our legitimate interests include the development and quality assurance of our products and services, ensuring compliance with internal policies and legal requirements, promoting our products, protecting the company’s legal interests, improving customer service quality, and informing the public about our activities.

Data Security

We use appropriate technical and organisational security measures to ensure that personal data is accessible only to authorised persons and to prevent unauthorised disclosure, alteration or misuse of personal data.

Transfers to Third Countries

Where personal data is transferred outside the United Kingdom or the European Economic Area, Arbo Windows ensures that appropriate safeguards are in place to provide a level of protection equivalent to that required under applicable data protection laws.

Your Rights

You have the right to:

access your personal data;
request rectification or updating of inaccurate or incomplete data;
request erasure or restriction of processing where applicable;
object to processing based on legitimate interests or for direct marketing;
request data portability, where applicable.

If you wish to review, rectify, update or otherwise change the information you have provided to us, or if you wish to object to its processing, please contact us at:
sales@arbowindows.co.uk

Information about Cookies

A cookie is a small text file that is sent to your computer or mobile device when you visit a website and stored on your device. On subsequent visits, the cookie is sent back to the originating website or to another website that recognises it. Cookies help websites remember user preferences and improve user experience.

Depending on their function and purpose, Arbo Windows uses:

strictly necessary cookies,
functionality cookies,
analytical cookies.

The Arbo Windows website uses cookies to:

remember your display settings, such as language and text size;
remember whether you have consented to the use of cookies;
analyse website traffic and geographical distribution of visitors.

Cookie information is not transferred for processing outside the UK, EU or EEA.

Accepting and Disabling Cookies

When visiting the Arbo Windows website, the user is presented with a notice indicating that cookies are used. By closing or accepting this notice, the user confirms that they have read the information about cookies and agree to their use. The legal basis for the use of cookies is the user’s consent, except for strictly necessary cookies.

Most web browsers allow you to restrict or delete cookies through their settings. However, disabling strictly necessary and functionality cookies may affect the proper functioning of the website.

Changes to This Policy

Arbo Windows reserves the right to update this Privacy Policy. Any changes will be published on the Arbo Windows website www.arbowindows.co.uk in the “Privacy Policy” section.